Events
Why Updating Your Business Model is Critical to Success
Friday 25 March 2016
The following story explains what happens when you take assumptions from a previous model of the world, and retain them through your ongoing business development. It's a message for how you end up treating your customers with disregard. If you store ANY data on your mobile phones, including messages that may have contractural or legal standing, you'll want to read it. The story context is'Death' and 'Bereavement' but trust me when I say it has implications way beyond that
Your Bereavement Period Expires in 28 Days...
Imagine being told by some entity that how you deal with a profoundly personal issue has an arbitrary expiry date. Although this story highlights the approach taken by Optus, I'd be significantly surprised if the other main telcos like Telstra or IINet aren't taking tham same blunt axe approach
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Events
Sunday 20 May 2018
McKinsey's interview with Richard Thaler on 'debiasing the corporation' is a really good one. I've spent the best part of two decades trying to help organisations unpack their biases through the use of foresight. I recommend this article to you
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Monday 23 April 2018
As the Ipswich Council has determined that recycling schemes are too expensive and indicates it will end collections, the question is 'what happens next'? If result of the explosion in Tip fees by Councils around Australia is anything to go by, what happens next will not be good
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Friday 9 March 2018
As Nations look to develop their understanding of Productivity and more effective planning, National Productivity Councils are often the first point of call for Governments looking for ideas. The Asia Productivity Organisation has been running since 1961 helping its member countries develop more effective approaches. I've just spent a week in Tokyo helping a group of them think about the future
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