Strategic Futurists; Value Systems Specialists

Events

Getting Customer Service Right - EastLink - International Year of Solutions

Wednesday 19 January 2011

As promised, the wash-up to my experience with the toll-road operator Eastlink and what I regard as a pretty poor approach to Customer Service. However as I am treating this is the International Year of Solutions, I'm not complaining without making suggestions for improvement, which I have done

You can download the document here - pretty straight-forward though in putting it together, surprisingly longer than expected.  They key takeaways for everyone with a customer service focus: don't claim you've done something you haven't; make it easy for customers to take the steps you want them to take; 'dear customer' is insulting - use their names when you want them to do business with you.


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Events

Before I Was Me - thoughts on what aging might hold
Saturday 12 March 2022
Sometimes the words come to you readily and this small piece has me thinking about what I'd like to say at a time when maybe I've lost the cognitive ability to do so
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Why the Future of Vertical Farming is Two Decades Ahead of Expectations
Wednesday 2 February 2022
Like lab grown meats, Vertical Farming is going to be part of the future of food. For now it might be best to compare them to small scale battery storage on the electrical grid that can help balance out spikes of demand in the system and provide an output directly where needed.
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My Personal Experience of #Covid19 (thus far)
Saturday 15 January 2022
Five days ago I tested positive for Covid. Here's a bit of what the story has been like so far
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